CLIQUE

PURCHASING TERMS

INTRODUCTION

Clique, Inc. (“Clique”) may provide you with various opportunities to make purchases through the Clique Services. These Purchasing Terms describes the rules and policies associated with purchases made on or for the Clique Services. By using the Clique Services, you agree to the terms contained in these Purchasing Terms.

PAYMENTS

Advanced payment in full by credit card is required for all orders. Clique will accept payment via MasterCard or Visa. Clique does NOT accept mail-in payments. Please do not send cash, money orders, cashier’s checks or personal checks. Where the Clique Services include a subscription (for example, a fan club membership subscription), the subscription or membership fee represents the price of the subscription or membership and not the price of the membership package or other complimentary items, which are included free with the purchase of the membership or subscription. All prices are subject to change from time to time in Clique’s sole discretion. Price changes will be posted.

ORDERS

If there is a problem with your order, please email us at storesupport@cliqueinc.com.

REFUNDS, RETURNS AND EXCHANGES

Clique will accept merchandise items for return or exchange within 30 days of purchase provided the item is unused, unopened and in brand new condition. For wearable merchandise, items that have been washed or worn may not be returned. For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, Clique will not accept for return or exchange any packaged item after it has been opened. There is a $5.00 return/exchange fee plus shipping and handling for all exchanges. Clique is not responsible for the cost of return shipping.

All sales are final: there are no refunds, returns, exchanges or credits for fan club membership subscriptions, digital downloads, or any other purchases made for or through the Clique Services (except only merchandise returns made according to the preceding paragraph).

SHIPPING

Please note: On U.S. holidays, order processing and/or shipping may be delayed. Items shall be deemed delivered when the shipping company provides confirmation that the package has been successfully delivered to the address you submitted, in which case Clique has no further responsibility. Clique is also not responsible for lost packages if you did not properly submit the correct shipping address with your order.

Domestic Shipping (U.S.):
All packages are shipped next business day where available. Shipping charges are determined by the number and type of items ordered and the shipping method selected. Shipping time frame for each shipping method is estimated. We do not ship COD.

International Shipping (Outside The U.S.):
Our international carrier is DHL. Please allow 2-4 weeks for international delivery.

The customer is responsible for all duties and taxes incurred upon delivery. If customer refuses to pay duties or taxes and the package is returned to Clique, the customer will be required to pay a $5.00 return fee and will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling.

Due to international shipping laws and restrictions, we are not able to ship lighters (or other flammable items) or food products internationally.

In order to expedite delivery of packages going to international P.O. boxes, we may include your phone number on the outside of the package. If you are concerned about your phone number being displayed on the outside of the package, please e-mail us at storesupport@cliqueinc.com.

BACKORDERS

If one or more items from your order are out of stock, or if an item that you ordered becomes discontinued prior to delivery, we will notify you via e-mail. If an item is backordered, you have the option of holding your entire order until the backordered item arrives, or you can request a credit for the back ordered item and have the rest of your order shipped.

STATE SALES TAX

In accordance with state law, we are required to charge sales tax on orders shipped within the state of California. Sales tax is applied to the total amount of the order, which includes gift wrap, shipping and handling charges and is based on the shipment's destination state and local sales tax rates. Sales taxes are not applied to digital downloads.

For your planning and convenience, we display exact sales tax amount when orders are placed and reflects all state and local taxes of your order destination at the time your order is placed.

TICKET SALES

Special terms apply to ticket sales, so where there is a conflict or inconsistency between this Ticket Sales section and any other part of these Purchasing Terms, the rules stated in this section will apply to ticket sales.

All ticket sales are final. No request for cancellations, changes or refunds is accepted. Before traveling to the show, please confirm the show with the venue. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, artists, teams and theatres, prohibit Clique from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. If the venue allows ticket reprinting, there is an additional charge.

If your tickets are to be mailed, you should receive them at least two weeks prior to the show date. If you do not, please contact Clique no later than 24 hours before a weekday performance or 48 hours before a Saturday or Sunday performance to insure proper attention. Clique cannot guarantee admission to the show if not contacted within these timeframes. If any shipped orders are re-routed after they have been sent, there is an additional fee. We currently only ship tickets to addresses located in the 50 United States.

If your tickets are to be "held at will call", they will be at the venue box office at the time of performance. The box office is usually open no later than 60 minutes before curtain time. It would be helpful if you can arrive early to allow for parking and to avoid the last minute rush.

You must have the credit card you used for the purchase with you for identification. If someone else is picking up the tickets, either that same credit card or a photocopy of it with an authorization note from you must be presented. It would also be helpful to have with you a copy of your order confirmation and the confirmation number.

In the event that a performance is either cancelled or postponed, Clique will make every effort to contact every patron via e-mail, time permitting. You must provide a valid e-mail address with your order. While Clique regrets the inconvenience caused by these circumstances, Clique will not be held responsible for any cost or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the events' organizers and venue operators. Clique will not be held responsible or liable for injuries, loss or damages incurred by patrons while attending these events.

Refunds on tickets purchased are made for a cancelled or postponed event only. In all instances when a ticket is refunded, only the cost of the ticket is refunded. All service fees paid are not refundable, as the services for those fees paid have been rendered.

Re-Selling. Tickets purchased through this site are intended for personal use only. We strictly prohibit the resale of any tickets obtained through this site for more than the purchase price. If you are found to be reselling, trading or brokering tickets that you purchased through this site for profit, we may at our sole discretion cancel your ticket order and all other pending orders in your name or put all orders and all other pending orders in your name at will-call for pick-up. In the event the tickets are cancelled, a refund of the total face value of the tickets minus a $10 per ticket processing fee and any shipping or processing fees that have been incurred with respect to the order will be issued to the card used to place the order. If tickets are placed at will-call, they can only be picked up by the person whose name is on the order. No will-call name changes will be allowed. We reserve the right to investigate all orders suspected to be in violation of this policy. We are the final authority on the interpretation of these rules.

Clique makes no guarantees that concert tickets will be available to fan club members. Any available tickets will be made available on a first-come, first-serve basis, and Clique does not warrant that tickets will be available for every concert date, or for every fan club member. Clique make no guarantees with respect to the availability of commemorative tickets nor does Clique make any warranties or representations with respect to any commemorative tickets received.

By placing your order for tickets, you acknowledge that your name will be released to the event coordinator.

CUSTOMER SERVICE

Our customer service office is open from 9am - 5pm Monday thru Friday PST. Should you have any questions regarding your merchandise order, please call us at 415-267-6103 or e-mail storesupport@cliqueinc.com, or regular mail at Clique, Inc. P.O. Box 8639 Emeryville, CA 94662.

CHANGES TO THESE PURCHASING TERMS

Clique may occasionally update these Purchasing Terms. When we do, we will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that Clique reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to or use of the Clique Services after any such change shall constitute your consent to such change.

Last Updated: March 1, 2006